Refund policy

Refund and Return Policy

Incorrect Delivery Details & Not at Home to Receive

Please ensure that your delivery address and postcode are entered accurately at checkout. If you spot an error after placing your order, contact us as soon as possible. We’ll do our best to amend the details—provided the order has not yet been dispatched. Unfortunately, once the shipping process has begun, we cannot guarantee that changes can be made.

As our hampers contain perishable goods, parcels that are undeliverable due to incorrect address details will be destroyed and cannot be reshipped or refunded. A new order would need to be placed at the customer’s expense, including delivery fees.

If no one is available to receive the delivery and the parcel cannot be left in a safe place, we cannot accept responsibility for any loss or spoilage. That said, we will always try to work with you and the courier to find a satisfactory resolution wherever possible.

Delivery Tip:
If you're ordering for a specific date, we recommend selecting delivery for the day before. Royal Mail 24 offers 98% next-day delivery reliability, but this is not guaranteed. This is stated in the checkout process.

Returns and Refunds

Because we sell perishable products, we can only accept returns or issue refunds in the following cases:

• Your items arrived in a poor or unsatisfactory condition

• You received the wrong item(s) in your order

If something isn’t right with your delivery, please get in touch with us immediately at help@cheesehamper.com. We'll investigate the issue and arrange a replacement or refund where appropriate.